Creative Solutions Specialist
Full Time Position
Job Title: Creative Solutions Specialist
Reports To: Senior Creative Solutions Specialist
Location: Mexico City
Shuttlerock is seeking a Creative Specialist with a strong project management background and expertise in digital marketing and creative operations. The Creative Specialist works closely with our in-house Studio and with in-market account teams, driving a seamless and high-quality end-to-end client experience. The Creative Specialist is responsible for managing creative projects, from briefing through to asset delivery, addressing client feedback and ensuring work is delivered on time.
This role is based in Mexico City and requires a minimum two days per week in office.
Responsibilities
Onboarding: Support the Client Success Manager to guide new clients through ShuttlerockCloud, providing assistance to lay the foundation for long-term client satisfaction.
Project Management: End-to-End project management, from briefing to delivery, ensuring high quality execution at each stage. Receive, optimize and submit creative briefs on behalf of clients, ensuring all necessary information and assets are included, and that project timelines are managed according to the agreed upon SLAs between Shuttlerock and the client.
Client Collaboration: Act as the primary point of contact for clients in relation to their creative projects, understanding their needs and translating their requirements into actionable briefs/feedback for the creative team.
Creative Quality Assurance: Work closely with clients’ creative and media buying teams to understand brand guidelines and communicate them effectively to Shuttlerock’s internal production teams. Review all creative to ensure it is on-brief, on-brand and fit-for-platform, thereby exceeding client expectations. Serve as a bridge between clients and production teams to ensure creative assets align seamlessly with brand standards and objectives while leveraging creative expertise and market knowledge.
Client and Industry Knowledge: Maintain a deep understanding of the client, their brand(s), creative needs, goals and vision. Stay up to date on industry creative trends, best practices and Shuttlerock capabilities. Collect and share relevant insights to keep clients’ creative ahead of the curve.
Stakeholder Communication: Maintain professional and positive relationships with internal and external stakeholders, providing collaborative solutions that work for all parties. Manage internal project meetings and external client meetings in relation to projects, to keep all stakeholders informed and aligned. Provide support on QBR information gathering and attend QBRs and other client meetings as and when needed.
Required Qualifications & Experience
Excellent written and verbal communication skills in English
3+ years of experience in advertising, digital marketing or creative
Proven ability to manage multiple projects simultaneously in a fast-paced environment
Meticulous attention to detail in delivering on-brand creative and maintaining high standards of client service
Confident in building client relationships and leading calls, meetings, and presentations.
Strong experience in translating client briefs into production-ready creative briefs
Self-starter with a proactive mindset, comfortable working in fast-moving, startup environments
Strong understanding of social media platforms. Advertising platform certifications (e.g., Facebook Blueprint) are a plus
Bachelor’s degree in Marketing, Communications, Media, or a related field is a plus
About Shuttlerock
Shuttlerock is a leading global provider of digital first video creative with unrivalled speed and limitless scale, unlocking new potential in digital marketing. Founded in 2011 with the mission to make digital ad production easy, we have offices in Los Angeles, Austin, New York, Mexico City, London, Paris, Berlin, Singapore, Tokyo, Sydney, and Nelson, New Zealand.
As official partners of Facebook, Instagram, Google, TikTok, Hulu, Pinterest, Snapchat, and Twitter, we create beautiful video ads for a wide array of customers using their existing brand assets. Our proprietary platform (Shuttlerock Cloud) leverages in-house design teams and technology to rapidly create cutting-edge video ads using a single visual asset as simple as a still photo. The resulting ads allow agencies and brands to maximise existing creative for wider digital applications and channels.
The core of our business has always been our people. As we scale across the globe our number one priority is to maintain our vibrant culture. We’re looking for candidates that are resilient, self-motivated, and embrace change. Our teams are made up of talented, forward-thinking, and dedicated individuals from every corner of the globe - ready to tackle an exciting and ever-evolving fast-paced industry.
We believe that a great workplace environment is created by listening to our people, and we strive to work collaboratively to solve our clients’ challenges on a daily basis.
For more information about Shuttlerock, visit www.shuttlerock.com.